Der Conecto Help desk MCP-Server,
verbunden mit einem Klick.

ticket_create — Open a support ticket for a customer request (email to a support inbox opens one by itself; see ticket_connect_inbox). The requester is not

ticket_list — Tickets, newest activity first, by status (default: open and pending), priority, requester, tag, custom field, CRM contact or company, words

ticket_get — One ticket with its request, every reply, customer message and note (customer emails with their message id: email_get_message has attachment

ticket_reply — Email the requester a reply (internal=false) or add a private note only the team sees (internal=true). A reply goes out from the ticket's su

ticket_update — Change a ticket: status (open, pending = waiting on the customer, resolved), priority (its SLA targets follow), category, subject, tags, cus

ticket_merge — Merge a duplicate ticket (number) into another (into): its messages, notes, email threads, tags and fields move over, so mail in the duplica

ticket_connect_inbox — Make one of the account's email inboxes a support inbox (open_tickets true): every new email to it opens a ticket, a reply in the same threa

ticket_save_template — Save a canned reply (a macro) under a name, replacing the one with that name. body may use {requester_name}, {requester_email}, {ticket_numb